Refund & Returns Policy

When you're covered

We stand behind every order. A refund or free replacement is available in the following cases only:

1. Your item arrived defective or damaged. You must send clear photos of the product and the issue. We review every claim before responding.
2. Your package was lost in transit and never delivered.
3. You received the wrong item due to a fulfillment error on our end (i.e., we shipped the wrong product).

What isn't covered

For hygiene and safety reasons, and because we ship directly from our suppliers, we cannot accept returns or issue refunds for: change of mind or buyer's remorse; ordering the wrong product by mistake; or cosmetic items that have been opened or used (unless they are defective). Please review your cart carefully before you check out.

How to file a claim

Email us at contact@oraryo.com with your order number and clear photos of the issue. For defective or wrong items, please reach out within 14 days of delivery. For a package that never arrived, contact us if it hasn't shown up within the estimated delivery window shown at checkout.

Our review process

We examine the photos and order details before making a decision, so we can resolve genuine issues fairly and quickly. Once a claim is approved, you choose a free replacement or a full refundto your original payment method. In most cases you won't need to ship anything back.

Refund timing

Once your claim is approved, we issue your refund promptly to your original payment method. Please allow up to 30 days for it to appear on your statement, as timing can vary depending on your bank or card issuer.

Contact

Questions about a claim? Email contact@oraryo.comand we'll take care of it. 💛